Is payments Safe and Secure?

YES. All payments are secured on Oyovee. We have a great Security structure that is approved by various Internet Security Agencies. We have a close partnership with huge companies such as Master Card, PayPal, American Express, Ect. to protect our buyers as far as possible.  

 

How does Returns work?

We have an excellent return policy in place that is designed to give our customers maximum assurance when buying from Oyovee. If you are not happy with the product or it is damaged or you don,t want it anymore, we are glad to take it back and refund you on your product amount. Please see our Returns Policy page for more information.

How long does shipping normally take?

We like to give our customers the best possible experience when buying from Oyovee. With that said our shipping times normally take 2 – 5 weeks depending on the customers location. Shipping times may be affected due to circumstances beyond our control ie. Natural Disasters, Protests, ect. This may delay your package a bit. 

We promise to ensure you will receive your package within the give time if all the circumstances mentioned above are excluded. 

When an order is placed and processed you will receive an email with your tracking number. We will also update you weekly on the status of you package. 

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.